These terms apply to sales made through lamercanti.in. The version that governs your order is the one published when you place it; we send it to you with your order confirmation.
1. The seller. La Mercanti S.r.l., Via Pasubio 10, 63074 San Benedetto del Tronto (AP), Italy — VAT IT01525090443 · REA AP 152843 — info@lamercanti.com, +39 0735 753833. ISO 9001:2015 certified (certificate no. 9175.LMRC, IMQ).
2. Consumers and businesses. A consumer is an individual buying for purposes outside any trade or business. An order placed with a GSTIN or a company name is a business order, and the periods in clause 9 apply to it.
3. Formation of the contract, and origin. The contract is formed when we accept your order and send our confirmation by email; that confirmation sets out the essential terms and is your durable record. The country of origin of each product is stated on its product page and is part of the description on which you order.
4. Prices, GST and duty. Prices are shown in Indian rupees (INR) and do not include Indian GST or customs duty, which arise on import and are payable by you as importer of record; the estimate is stated on the quotation before you order. Delivery to the entrance of the building is included in the price. Additional services — carrying in, placement, unpacking, installation, storage — are quoted before you order and agreed separately. If the manufacturer changes its price list between our confirmation and the start of production we will tell you the new price: where the increase exceeds 5% you may accept it or withdraw from the order at no cost.
5. Delivery. The production time on the product page is an estimate and runs from the date the order is complete. Freight time depends on the mode chosen and is stated with the quotation; the actual date is confirmed in writing when the manufacturer confirms the order. Where an event beyond our reasonable control delays performance, the time is extended by the duration of that event and we tell you promptly.
6. Risk and checking on arrival. Risk passes on delivery of the goods to you. Check the packages before signing: where damage is visible, sign with a written reservation noting what you have seen, and send us photographs within 7 days at info@lamercanti.com. We deal with the carrier and the manufacturer from there.
7. Cancellation, and our reciprocal undertaking. An order may be cancelled at no cost within 5 days of confirmation. After that: nothing is payable while the order has not been placed with the manufacturer; 30% of the order value is payable once it has been placed; and once production has started, or the goods have been despatched, the order can no longer be cancelled. We tell you which stage applies before any sum is withheld.
The same consideration binds us. If we cancel a confirmed order for reasons attributable to us, we refund everything you have paid and pay you the same 30% consideration that we would ask of you.
8. Returns. Goods produced to your order are not returnable for a change of mind, being made in your configuration and incapable of being restocked. Where a return is agreed in a particular case, the return freight is borne by you and the figure is confirmed before despatch: as a guide ₹50,000 for a chair or small item, ₹100,000 for a desk, pedestal or single piece of furniture, and from ₹120,000 for larger orders. Additional services already performed are not refunded. Nothing in this clause affects your rights where the goods are defective, damaged in transit or not as confirmed, which are governed by clause 9.
9. Warranty and defects. Each piece carries the manufacturer's warranty for the period and on the terms stated on its product page, and we handle the claim on your behalf. Transit damage is at our cost where clause 6 has been followed. For business purchases, defects are to be notified within 8 days of discovery and claims lie within 12 months of delivery. Variation in timber, leather, fabric and marble is a characteristic of the material and not a defect. Nothing in these terms limits any right a consumer has under Indian law.
10. Retention of title. The goods remain our property until payment has been made in full. The passing of risk is governed by clause 6.
11. Payment and late payment. Payment terms are set out in the order proposal. Between businesses, interest on late payment accrues in accordance with the applicable law.
12. Liability. Towards business customers our liability is limited to the value of the goods concerned. That limit does not apply in cases of wilful misconduct or gross negligence, or to personal injury. Towards consumers the law applies without restriction.
13. Intellectual property. The texts, photographs, drawings and other content on this site are protected and may not be used without our written consent.
14. Personal data. Personal data is processed in accordance with the applicable data protection law, including Regulation (EU) 2016/679 where it applies; details are in our privacy notice.
15. Grievances and dispute resolution. Complaints and grievances should be sent to our Grievance Officer, Mirco Cameli, Quality and Customer Care Manager, at mcameli@lamercanti.it or +39 0735 753833, at La Mercanti S.r.l., Via Pasubio 10, 63074 San Benedetto del Tronto (AP), Italy. We acknowledge every complaint within one working day, and in any event within the forty-eight hours required by the Consumer Protection (E-Commerce) Rules, 2020, and work to resolve the matter within one month. Every message is read by a person who knows your order. We seek an amicable settlement first, always.
16. Governing law and jurisdiction. The contract is governed by Italian law, and the courts of Ascoli Piceno, Italy, have exclusive jurisdiction. Consumers resident in India retain the protection of the mandatory provisions of Indian law and of the consumer fora available to them there.